IT Service Desk Specialist with Italian and German

Why you should apply:

• Positive and energetic working environment in the fast growing international FRISTA team
• Prospects for the future – over a half of all higher level positions are taken over by internally promoted employees
• Energy and ambition – thanks to many new projects implemented for our clients we build our future by constant learning
• Opportunity to implement your own ideas and initiatives
• Stable employment with private medical care and Multisport Card
• Office at the Warsaw city center – we work in one of the best locations in Poland vis-à-vis Central Railway Station

Your role:

• Receive fault reports, change requests and customer enquiries (in writing and by telephone)
• Serve as the first point of contact for internal customers seeking a technical assistance
• Record and classify the notifications received
• Analyse and collect documentation of fault notifications
• Forward of error messages to the 2nd level support team
• Monitor the troubleshooting
• Preventive solution of emerging problems
• Support of end devices (tablets, smartphones, PC, DECT phones, MDEs, cash registers, EFT etc.) and printers/user authorizations

Requirements:

• Vocational training in computer science, possibly part-time training in another technical profession
• Work experience at a Service Desk, call center
• Basic IT know-how (appropriate training or further education)
• Very good Italian and German is a must
• Good command of English
• French language will be an asset