IT Service Delivery Manager with German
||IT Service Delivery Manager with German
Why you should apply:
- Positive and energetic working environment in the fast growing international FRISTA team
- Prospects for the future – over a half of all higher level positions are taken over by internally promoted employees
- Energy and ambition – thanks to many new projects implemented for our clients we build our future by constant learning
- Opportunity to implement your own ideas and initiatives
- Stable employment with private medical care and Multisport Card
- Office at the Warsaw city center – we work in one of the best locations in Poland vis-à-vis Central Railway Station
- Participating in the definition and execution of the business strategy along with clients.
- Managing the day2day client relationship ensuring customer satisfaction and expectations.
- Driving the overall business unit performance to meet SLAs and KPIs.
- Creating strategies to maintain, improve and develop service delivery.
- Leading innovation and efficiencies of business opportunities, applying processes improvements.
- Driving the management and engagement of the teams through coaching and developing, addressing people matters, identifying development needs.
- Ensuring processes transparency, monitoring, and reporting.
- Background in hands on leadership within a service – SSC/BPO organization.
- Experience leading a multilingual operation is desirable.
- Experience leading initiatives around optimizations or continuous improvement.
- Higher level of education in areas like Business, Economics, Digital.
- Excellent English skills.
- Good German skills.
- Experience in leading teams in a highly dynamic operating environment.
- Experience in a client facing role with responsibility and accountability.
- Excellent communication skills, being able to influence others, including senior leadership.
- Provide leadership to managers and proactively manage resources to meet the business and client goals.
- Positive “can-do” attitude and a quality-oriented mindset.
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