Answering service requests on all channels
Our specialists look forward to receiving your users’ requests on all channels.
Documentation, categorization and prioritization of service requests
We work in a structured and methodical way to prioritize your requests quickly and comprehensibly.
Analysis, resolution, response and escalation of service requests
Our agents can resolve most requests directly with the user on their own – everything else is forwarded to the appropriate contact person.
Ensuring smooth day-to-day business through staffing and deployment planning during operating hours (incl. weekends and on-call)
We are available to our customers every day – including on-call service and weekends.
Creation of statistics and reporting for the management
The reports we create do not only illustrate our services and their efficiency, but also show the weak points in the functioning of IT systems. This allows us to analyze them in detail and make suggestions for improvement to the customer.
Further development of existing processes
If you wish, we can optimize your processes and develop them further. In doing so, we eliminate process weaknesses or install automations to increase efficiency.
Activities as required
Do you have company-specific activities that we can additionally take over for you? Please contact us.