IT Helpdesk 2nd Line

FRISTA 2 ndLine support specialists provide valuable assistance for our clients’ IT systems; we diagnose problems, assess their validity, investigate the underlying root cause and implement the required solutions. Our extensive industry know-how, specialist technical skills and diverse vertical sector experience means we operate at speed, and with utmost efficiency. In short, we solve your IT problems for you so that you can focus on your core activities with no concerns about IT system efficiency.

We provide maintenance of key IT actions involving Software, Hardware and Local Area Network (LAN), at the same time supporting all our clients’ employees in their daily challenges with IT equipment (Citrix, CISCO devices, PCs).

All our specialists have a certificated IT education background and in-depth knowledge of processes that transform and improve the businesses, with particular specialist skills in the retail sector.

We can take ownership of coordinating the technical side of the new openings of offices and stores, including configuration of new network devices, Microsoft Exchange and Active Directory management (user creation, change accesses). We are also fully confident in collaborating with external providers who support our client on-site where appropriate.

We are highly experienced in SAP Omnichannel POS software and the Columbus system that is used by more than 1,000 Retailers in 30,000 stores. We administer the IT change, People Counter camera system and the leading ticketing tools.

Our IT engineers are dedicated to providing top-notch support for all actions that require specific solutions. We identify system damage and coordinate and improve the processes. We provide a varied range of IT maintenance support – from maintaining cash desk systems, through supervising operating and storage systems to monitoring structures.

We are fully aware that our IT operations significantly contribute to the efficiency of your operations, therefore we are fully focused.

We are able to leverage our considerable experience in conducting international projects for taking retail backups to the next level in order to deliver a remarkable service. Significantly, we are currently expanding our expertise as part of a game-changing project – replacing our client’s outdated system (Columbus) with an innovative, custom-made system delivered by SAP GK Software for Apparel. This initiative makes FRISTA the ONLY SERVICE PROVIDER IN THE WORLD that supports this kind of breakthrough. Thus we have gained substantial experience in implementing a system that will soon be available for other companies and sectors throughout the world.