At FRISTA, our major asset is a highly-valued, highly trusted and motivated team focused on satisfying our customers’ needs. Fluency of English and 6 other languages, higher education and a unique set of skills in the Finance and IT fields are the critical factors that make us well positioned to accomplish remarkable goals. We are incredibly agile and can adapt quickly to maintaining high quality under changing circumstances.
We are team players – our advantage lies not only in creating integrated solutions, but also integrated teams. We have a very clear focus for our recruitment; to identify and employ very best talents to fulfil our customers’ needs.
Zero-error policy
Delivering highest quality to our customers is guaranteed via our specially designed processes. Through the convergence of systems of internal control and strong leadership we are able to ensure a policy of zero error.
We maintain a dedicated focus on constructive communication with our clients as we strive for continuous improvement of the quality and efficiency across all our activities.
Significant price advantage
Because we created our own efficient structure and already have retail customers on board, we can deliver our services with the highest quality, attractively priced.
We always find the best solution for our customers and we keep contracts and pricing models straightforward and transparent. Our approach to doing business means long-term partnerships with our clients and a mutually vested focus on continuous improvement clearly differentiates us from other, more established BPO Suppliers.
Compliance & Confidentiality
We always adapt to our customers’ expectations and, at the same time, guarantee full compliance. Our team consists of experienced professionals with in-depth knowledge in their area of expertise and many of our managers are former auditors.
We promote confidentiality as one of our main objectives. As a professional service provider, we build our reputation on the trust of our clients.
Direct and effortless collaboration
The heart of Warsaw is a location that makes us easily accessible and always ready to welcome you at our main office; we recognise that being able to observe first-hand the work of people who are devoted to fulfilling your business goals provides you with extra perspective, not to mention confidence.
FRISTA employees are eager to demonstrate their skills and walk you through every detail of your core processes. Alternatively, we are equipped with Life-size Video Conference Systems and dedicated platforms like Skype. Therefore, collaboration is always easy.
Advanced solutions
FRISTA supports its clients in running agile processes via digitally-enabled business solutions. Our Lean practice enables us to standardise, optimise and automatize your processes by applying the latest technology.
In FRISTA, all processes are based on advanced and secure systems that enable our clients to reduce costs and mitigate all possible risks.
We run effective purchase-to-pay (P2P) by applying intelligent OCR solutions, provided by KOFAX, as well as the accounts payable electronic workflow of Basware. Our experienced SAP FI/CO and SD consultants transform the order to cash area (O2C) into seamless, automatised and efficient process.
We provide IT support in accordance with ITIL. We use the leading Help Desk ticketing system, based on a cloud solution (Zendesk), as our Omnichannel customer support platform, and the Dialoga cloud call manager system.
Business Process Improvement
Process development is all about improving the way of working by identifying waste and creating the most efficient processes that bring the best results and provide added value.
In FRISTA, we aim to make more efficient use of resources and improve the quality of our services. To turn this aim into reality, we apply Lean principles, industry best practices and standards as well as create and deploy our own RPA solutions.
Beneficial location - Warsaw & Poland
An environment where a large number of back-office processes are outsourced plays a pivotal role in the success of a business. It is of great importance to make the right choice of location as it creates the conditions under which a company operates.
FRISTA, with its Process Service Centre located in Poland, in the very heart of Warsaw, has a cost-effective location, abundant in advantages:
Stable Democracy and Economy – guarantees safety and peace of mind
European Union Law – provides coherence and reliability
Transparent tax and legal systems – ensure low risk and integrity
Close to major European financial centres – means convenience and swiftness of action
Success factors for outsourcing in Poland and Warsaw
Highly-skilled, multilingual and affordable workforce
Hard-work-oriented business culture with western mentality
Extensive pool of accounting and IT graduates
Presence of all global accounting, audit and IT companies
Well-developed banking system
Good supply of A class office space
Well-developed telecommunications and IT Infrastructure
Good connectivity (International Airports, Trains and Highways)
Most attractive FDI destination in the CEE (and 5th most attractive in Europe) according to EY’s European Attractiveness Survey 2016
Poland is no 1 in Europe and no 5 worldwide in nearshore and offshore outsourcing according to ABSL in 2017
1 350 000
students (250 000 – students in Warsaw alone)
400 000
graduates every year (60 000 – graduates in Warsaw alone)
250 000
students in economics
401
universities (76 in Warsaw alone)
40
languages used in Polish SSC/BPO sector
10
Poland is in the top ten countries in the world with the best English Proficiency (according to EF English Proficiency Index)
References
Frista has helped us to reduce our cost and make us more agile while adhering faithfully to our high-quality standards.
The collaboration between the teams in Basel and Warsaw is open and supportive. The teams are working together on continuous improvements to shorten the closing dates and to further increase efficiencies.
Peter Graschi
CFO, TALLY WEiJL
I am impressed by the high engagement of staff as well as management members.
Clients benefit from high quality Level Services, being created and delivered by Frista.
FRISTA is here to answer any questions you may have. We will be more than happy to support your processes and provide you with the best solutions. Please do not hesitate to contact us – we will get back to you as quickly as possible.
